Shipping policy

CalmCrown™ Shipping Policy

Effective Date: 18 March 2026

1. Overview

At CalmCrown™, we are committed to delivering your order as efficiently as possible. This Shipping Policy outlines how orders are processed, shipped, and delivered.

By placing an order with us, you agree to the terms outlined below.

2. Shipping Method

All orders are shipped using Aramex Store-to-Door courier services.

This service ensures delivery directly to your provided address across South Africa.

3. Processing Time

  • Orders are processed within 1–3 business days after payment is confirmed

  • Orders are not processed on weekends or public holidays

Please note that during high-demand periods, processing times may be slightly extended.

4. Delivery Time

Estimated delivery time: 10–15 business days

Delivery times are estimates and may vary depending on:

  • Your location

  • Courier operations

  • External factors beyond our control

5. Shipping Costs

Shipping fees (if applicable) will be calculated and displayed at checkout.

We reserve the right to adjust shipping fees at any time without prior notice.

6. Tracking Your Order

Once your order has been shipped, you may receive a tracking number via email or SMS (where applicable).

Please allow time for tracking updates to reflect in the courier system.

7. Delays and Liability

While we strive to ensure timely delivery, CalmCrown™ shall not be held liable for any delays caused by:

  • Aramex courier operations

  • Weather conditions

  • Public holidays

  • Incorrect shipping details provided by the customer

  • Any unforeseen or external circumstances

All delivery timeframes are estimates only and not guaranteed.

8. Incorrect Address

Customers are responsible for providing accurate and complete delivery information.

If an incorrect address is provided:

  • We are not responsible for lost or misdelivered parcels

  • Additional shipping fees may apply for re-delivery

9. Lost or Stolen Packages

Once a package has been marked as delivered by the courier:

  • CalmCrown™ is not responsible for lost or stolen items

If you experience an issue, please contact the courier directly with your tracking number.

10. Failed Deliveries

If delivery is unsuccessful due to:

  • Customer unavailability

  • Incorrect contact details

  • Refusal to accept delivery

The package may be returned or held by the courier.
Any re-delivery or re-shipping costs will be the responsibility of the customer.

11. Order Changes & Cancellations

Orders may only be modified or cancelled within 12 hours of purchase.

After this period, orders are processed and cannot be changed.

12. International Shipping

Currently, we primarily ship within South Africa.
For international orders, delivery times and fees may vary.

13. Policy Updates

We reserve the right to update or modify this Shipping Policy at any time. Changes will take effect immediately upon posting on our website.

14. Contact Us

For any shipping-related inquiries, please contact us:

Email: calmcrownassist@gmail.com
Business Name: CalmCrown™
Location: South Africa

By placing an order with CalmCrown™, you acknowledge that you have read and agreed to this Shipping Policy.