Refund policy


CalmCrown™ Privacy Policy

Effective Date: 18 March 2026

1. Introduction

Welcome to CalmCrown™. Your privacy is important to us, and we are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our online store.

2. Information We Collect

We may collect the following types of personal information:

Personal Identification Information:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

Payment Information:

  • Payment details processed securely through third-party payment providers (we do not store your card details)

Technical Information:

  • IP address

  • Browser type

  • Device information

  • Cookies and usage data

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate with you about your purchases

  • Provide customer support

  • Improve our website and services

  • Send promotional offers (only if you opt-in)

  • Prevent fraud and enhance security

4. Sharing Your Information

We do not sell your personal information.

We may share your data with:

  • Payment processors (e.g., secure payment gateways)

  • Courier and delivery companies

  • Website hosting and analytics providers

  • Legal authorities when required by law

All third parties are required to handle your information securely and in compliance with POPIA.

5. Cookies and Tracking Technologies

Our website uses cookies to:

  • Enhance your browsing experience

  • Remember your preferences

  • Analyze website traffic

You can disable cookies in your browser settings, but some features of the site may not function properly.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse.

However, no online transmission is 100% secure, and we cannot guarantee absolute security.

7. Your Rights Under POPIA

As a South African customer, you have the right to:

  • Access your personal information

  • Request correction or deletion of your data

  • Object to the processing of your data

  • Withdraw consent at any time

  • Lodge a complaint with the Information Regulator

8. Retention of Information

We retain your personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Comply with legal and regulatory obligations

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us:

Email: calmcrownassist@gmail,com
Business Name: CalmCrown™
Location: South Africa

By using our website, you consent to the terms of this Privacy Policy.